Digital skills training on the systems your team genuinely uses, online harms and digital safeguarding for the professionals who have to respond to it, and participatory workshops with young people. Written for your setting, delivered by the people who built the material, and left behind as resources you keep using.
Diagnosis first
We do not quote until we understand what is actually going wrong. The first conversation is free, and it ends with a clear recommendation and a realistic figure — not a sales follow-up.
Everyone attended. Nobody does anything differently.
Generic slides, a room where half the equipment did not work, and a system that was replaced three months later anyway. The attendance register was the only thing the day actually produced.
It fails for predictable reasons. The content was written for a general audience rather than your setting. It was demonstrated on software your team does not have. It described the platform as it was two years ago. And nothing was left behind that anyone could open again in the moment they actually needed it.
Online harms training fails in a further, specific way: it lists dangers and stops. Staff leave able to name the risks — grooming, coercion, image-sharing, fraud, extremism, harassment, AI-generated content and manipulated media — and still without a script for the conversation, a threshold for escalation, or a view on what to do when the young person in front of them does not want anything reported. That gap is where the harm sits.
The work itself
Written for your organisation, your systems and your cases. Enhanced DBS checks are in place for work involving young people, and sessions are delivered by the people who wrote the material.
Training on the systems your team actually has in front of them — including anything we built for you. Practical, hands-on, and aimed at the tasks people do repeatedly rather than a tour of every feature.
For teachers, youth workers, social workers, police, housing and frontline staff. What young people are actually experiencing online, how the mechanics work, and what a good response looks like — including the conversation and the escalation threshold.
Participatory sessions rather than a lecture from the front: activities, scenarios and discussion that start from what young people are already dealing with. Designed to be reused by your own staff afterwards.
Where you need young people or service users involved in a decision properly rather than nominally: structured sessions, honest facilitation, and a written record of what they actually said — including the inconvenient parts.
Every session leaves behind resources your team can run again: facilitator notes, handouts, slides and quick-reference guides, designed properly rather than typed up afterwards.
In person at your site, online, or a mix. Single sessions, a programme across a term, or a train-the-trainer approach so your own staff can carry it on.
Stage by stage
Every stage ends with something written and a decision that belongs to you. Nothing proceeds on an assumption we have not put in front of you.
The full seven-stage delivery method, with the deliverable at each stage
Ownership
Everything we make is handed over in full — the files, the code, the accounts, the documentation. Most clients stay with us because the working relationship earns it, not because anything is held back.
Before you email
Answered plainly, so you can rule us in or out without a meeting. If the answer you need is not here, ask — we will give you the same straight answer by email.
It is rewritten against what is actually happening on the platforms young people use, including AI-generated and manipulated content and the specific risks that creates for them. Content more than a few months old in this field is usually wrong in ways that matter, so we do not reuse a fixed deck.
Yes. Enhanced DBS checks are in place for work involving young people, and we work within your safeguarding policy and alongside your designated lead rather than around them.
Yes, and it is included in the way we scope a build. Training on your own system, with your own data and your own edge cases, is far more effective than a generic course.
For hands-on digital skills, small enough that everyone gets helped — usually up to about twelve. For briefing-style safeguarding sessions, larger rooms work. For young people, small enough that quiet participants still speak. We will tell you if a proposed group size will undermine the session.
Yes, and for some content it is better — short focused sessions close to when people need the knowledge. Hands-on work with young people and co-design sessions are almost always better in person.
The materials in editable form, so your own staff can run the session again. Train-the-trainer delivery is available where you want to build that capacity properly.
Send a short outline of the work, your timeline and a budget range if you have one. We will come back with a written scope, an honest view of the risks, and a price.
Got a problem to solve? Tell us in a sentence — we reply within three working days.
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