Policies
Policies
Every policy is published in full as accessible HTML. Where a document is only available on request, the trust centre says so.
All policies
Safeguarding policy
How we keep children, young people and adults at risk safe in everything we design, build and deliver, and how to raise a concern.
Privacy notice
What personal information we collect through this website and our enquiries, why, how long we keep it and your rights.
Privacy information for young people
Plain-language information for under-18s about what happens to anything they share with us.
Ethical data and community insight principles
Purpose, minimisation, provenance, limitations, feedback and the commitment never to sell personal data.
Accessibility statement
Our WCAG 2.2 AA target for this website, how we test, known issues and how to ask for content in another format.
Climate and environment
Our climate pledges: net zero by 2050, low-carbon software, renewable hosting, low-carbon travel and devices that last.
Equality and inclusion
Inclusive design, paid participation, reasonable adjustments and how we handle discrimination concerns.
Complaints and concerns
How to complain, raise a safeguarding or data concern, what happens next and how long it takes.
Website terms of use
The terms that apply to using this website. Services are covered by separate written agreements.
Related pages: procurement and trust, company details. Project-specific documents such as data protection impact assessments, insurance certificates and security detail are provided during supplier onboarding.